FAQ - Frequently asked questions
- How does the booking process work?
- How do I pay for the booking?
- Will I need to pay a damage deposit for the apartment?
- How do I cancel my reservation?
- What happens if I break something?
- When is check in or check out?
- How will I get the keys to the apartment?
- Can I drink the water?
- What if I need help or information during my stay?
- Will I need an adaptor for using the appliances in the apartment?
- How does the booking process work?
- How do I pay for the booking?
- Will I need to pay a damage deposit for the apartment?
- How do I cancel my reservation?
- What happens if I break something?
- When is check in or check out?
- How will I get the keys to the apartment?
- Can I drink the water?
- What if I need help or information during my stay?
- Will I need an adaptor for using the appliances in the apartment?
There are four simple steps to book an apartment in Valencia with Valencia Luxury. Please see our How to Book Section.
You will be required to pay 35% of your reservation to confirm your booking; the balance must be paid in cash on arrival. You can pay the 35% deposit by credit card on our website, by fax by printing our credit card deposit payment form from our website, fill in the details and fax back to us at +34-(96)-331-8077 or by calling us on the telephone on +34-(96)-114-2955.
Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Valencia. The amount varies per apartment ranging from 200€ to 500€, please see that information on the detail page of the apartment you are choosing. Sometimes the deposit is required to be paid in cash and other times by credit card, please see your arrival instructions to find out about your apartment.
If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 35% reservation deposit is non-refundable:
• More than 90 days before: 20% of the total amount.
• 60-89 days before: 30% of the total amount.
• 30-59 days before: 50% of the total amount.
• Less than 30 days before: 100% of the total amount.
Please call Valencia Luxury as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.
The apartment will be available at 15:00hs. Normal check out time is 11:00hs. Please request late check out prior to arrival and we will try our best to accommodate to your needs. Check-outs later than 11:00hs and earlier than 18:00hs carry a 50% of the rental cost per night. Check-outs later than 18:00hs will be charged as a whole day. Note that there is a late check in fee of € 30 for check ins after 21:00. Please note check-in is between 15:00hs and 1:00hs.
Depending on the city of destination you will either be met at the apartment upon your arrival by a Valencia Luxury member of staff who will hand over the keys and also show you around the apartment or you will have to come to the Valencia Luxury office of that city to receive your keys and all required information.
The tap water in Valencia is clean and safe to drink throughout the city. However, some areas have a higher sodium content and may taste bitter to some. We generally recommend to stock up on bottled water for drinking at the local grocery store.
There will be a Valencia Luxury member of staff available to answer any of your questions during business hours. Outside business hours, IN CASE OF EMERGENCY ONLY, guests will be provided with the emergency number at check-in.
For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc., you will need a continental European adaptor.
+34-(96)-114-2955