Terms and conditions

Booking and deposit

In order to confirm your booking, Valencia Luxury must receive the online or transfer prepayment. The required prepayment amount depends on: the selected apartment, the number of guests and the length of your stay. This amount is shown in the price calculation and also on the online booking form.

Please note that the booking is not confirmed until the prepayment is received; you then receive the booking confirmation by email.

The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival, unless otherwise stated. The damage deposit is refunded at your departure, after the owner has inspected the accommodation.

Cancellation or change

Please note that the prepayment is non-refundable, not even in the case of major force.

To modify the number of guests: with fewer guests, the remaining balance stays the same; with more guests, you pay the required supplement on arrival.

To change the number of days: with fewer days, you pay less; with more days, you pay the required additional sum on arrival.

Requesting an apartment change from that of your confirmed booking is considered as a de facto cancellation. To change an apartment; you must make a new booking. This is regarded as a new booking and is subject to the Valencia Luxury Terms and conditions.

All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.

Arrival procedure

When you book an apartment, you receive the booking confirmation via email. Please print a copy of the email to bring with you; it has all the information that you need on arrival.

If you couldn’t provide your estimated time of arrival (ETA) when you booked, please let us know your ETA at least three days prior to your arrival date. This helps to ensure a prompt check in. Please note: for arrivals from 21:00hrs onwards, there is a late check-in fee of € 30 up to 1:00hs. Please note check-in is between 15:00hrs and 21:00hs.

During your stay

You are expected to treat your accommodation and all of its equipment with care. Any specific rules and regulations for the accommodation and its surroundings must be respected at all times. If any damage is done to the accommodation or its equipment, you must inform the owner/contact immediately, so that repairs can be dealt with as soon as possible.


You are also expected to show consideration and respect towards your neighbours. As no accommodation is completely soundproof –everyone expects a level of noise from neighbours– please be considerate of noise, particularly in the evenings and at night.

The person signing the rental agreement (the client) with the owner is expected to ensure that his/her guests will behave in a suitable manner. Should that person or his/her guests not behave in a suitably responsible manner, the owner reserves the right to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.


The accommodation is cleaned prior to your arrival. On your departure, you are required take out the garbage; the accommodation should be left in a reasonable condition. The owner is entitled to charge additional fees if the accommodation is not left as such.

Number of guests

The client must book for the number of guests in the booking party. If this number varies during your stay, you must book for the highest number of persons that will occupy the accommodation. E.g. On booking an accommodation for four nights; If on two nights you have four persons and two nights you have three persons, you make the booking for four persons.

Unless otherwise agreed by the owner, only the number of guests indicated by the client in the booking are authorised to use the accommodation. The number of persons who may use the accommodation must not exceed its allocated capacity, except for children under three years old. In the event of any infringement of these obligations, the owner is entitled to evict the client and his/her guests from the accommodation; thereby forfeiting the right to any compensation by the client.


Before arrival: In the event that the owner cannot provide you, the client, with the apartment that was booked, Valencia Luxury will endeavour to find you a similar accommodation, subject to availability. If no agreement can be made regarding alternative accommodation, Valencia Luxury will refund the full prepayment for the booking. Valencia Luxury is not made liable for further claims by the client.


Neither Valencia Luxury nor the owner of the accommodation shall be made liable for any direct or indirect damages that may occur during the stay-period at the accommodation, including (but not exclusive to): injury to person or possession, losses because of fire, theft or criminal behaviour.


In the event of any litigation concerning an accommodation booking with Valencia Luxury , the Courts in Spain have sole jurisdiction on such matters. Spanish law prevalent at the time will be applied.


Valencia Luxury provides an online booking service using accommodation owners. In this regard, Valencia Luxury is not responsible for potential delays, accidents, losses, change of schedule or rates, damages (neither for persons nor for objects), in its suppliers services. Valencia Luxury and its employees therein are therefore not responsible for: Errors and omissions; Misrepresentation by third parties; Personal damage or injury while staying in an accommodation booked through Valencia Luxury; Disputes between the client and a third party; Content of external links on its website.

The service of Valencia Luxury is limited to displaying accommodations and communication thereof, regarding making a booking, until booking confirmation is sent by email. The responsibility of Valencia Luxury is limited to the amount paid for the booking service.

Furthermore, Valencia Luxury is not part of the rental agreement; Any complaints must be directed to the owner/contact during the stay.

Our website

All information and resources regarding an accommodation are supplied by the accommodation owner. Although Valencia Luxury does its very best to verify and update the information as seen on the web site, Valencia Luxury can not be made liable for its content. Valencia Luxury reserves the right to update information published on the site at any time including (but not exclusive to): rates, descriptions and photographs. Valencia Luxury does not guarantee condition or suitability of any product or service as advertised on its website.

Valencia Luxury reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the Valencia Luxury service, to review these terms and conditions in case of change. By agreeing to use the Valencia Luxury service, it is inferred that any changes are accepted by all parties and that all parties comply with these changes.

These terms and conditions do not affect your consumer statutory rights.

Tel. +34 673 846 112 (24 h) · C/ Cabillers, 3, Valencia ·